As some of you are painfully aware (due to my lack of progress on a few projects) I’m in the process of getting a new computer. I had been using a MacBook as a desktop replacement, but I was starting to feel the lousy integrated graphics, the slow 2.5″ HD and the overall irritation of running a notebook in clamshell mode.
So last Sunday I followed the advice of many veteran Mac users and pulled up the Apple refurbished section. Its stocked with nearly everything in the regular store at a great discount. For the savings you give up the gorgeous retail boxes (refurbs ship in a plain brown box). That’s it, really. The product may have been taken home by another customer, but has since been returned to Apple and reconditioned. This process involves replacement of any internal parts, if necessary, and a thorough cleaning or case replacement. Refurbs arrive in perfect cosmetic condition with no scratches, scuffs or imperfections with brand new keyboards, mice and accessories. They have same warranty as new Macs and are generally better inspected than new machines. Mine apparently fell through the cracks.
Needless to say, I was willing to make the compromise. I can do without the box, and don’t mind if the was computer pre-loved so long as it doesn’t show cosmetically or in function. I ordered my refurbished 24″ aluminum iMac last Sunday.
Yesterday the FedEx lady visited with a giant brown box. Inside was a perfect, or so I thought, iMac that looks absolutely brand new. I turned it on and immediately noticed the backlight was disturbingly uneven. I told myself this was normal, and after an hour or two it would look fine. It didn’t though, the display is a massive issue. My screen exhibits the following problems:
- The left side is far brighter than the right
- There is a yellow tint in the center of screen
- Sides are very dim, this is noticeable most with light colours
- There is a horizontal dark section that spans from right to left
An unedited picture I took of the screen.
My description makes it sound a little worse than it is, and my intention isn’t to exaggerate. The iMac is still quite usable. Its just that even at the refurb price, I expect better for the money. Comparing the display quality of my new iMac and my iMac G4 is a joke. The G4 has an obviously superior backlight (although not as bright). I called AppleCare and I was immediately offered a replacement. Hopefully I receive something from a later build week that comes with an improved display.
Please note that this isn’t a vote against going the refurb route. This problem was existent in quite a few early aluminum iMacs and I probably just received one of those duds. Ordering the machine, having it shipped and using it has otherwise been a very positive experience. The quick offer of a replacement is appreciated, but I’ll reserve judgment on wether I’d buy refurbished again.
More information on defective 24″ iMacs:
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