New and refurb iMac.
Some of you know that I ordered a refurbished 24″ aluminum iMac last August. The ordeal proved to be an exercise is in my patience and sanity, but now that the dust has settled I can make a few conclusions. The biggest problem was the faulty displays that shipped in my first two iMacs. I explained the problem in detail when I got the first machine. The second was slightly better, but had more or less the same problem. Since I was a month behind on some work, I decided to keep the second machine until I was back on track. Generally that means giving up any hope of getting a replacement (within 14 days of purchase). Service was supposed to be my only option. I figured that didn’t matter, since a new refurb unit would probably have the exact same problem.
After Christmas I decided I had caught up enough and took my iMac into the Apple Store to get it fixed. The genius told me there problems with LCD, but also with the graphics card and optical drive. He said that it would cost Apple more to fix the machine than it would to send me a new iMac. I agreed to exchange my machine, getting ready for another disappointment. I had no idea that when he said “new” he actually meant new. Apple shipped me a brand-new iMac in retail packaging, and I sent the second defective refurb back.
It was a frustrating five month ordeal. Ultimately, though, I paid $1400CDN for a 2.4GHz 1GB refurb and received a brand new 2.8GHz 2GB iMac. The new one is flawless, just what I had expected from Apple in the first place.
Most people have a better experience than I did. As far as I can tell, the 24″ iMac has been the only fiasco to date. I suppose the moral of the story is that if you order an Apple Refurb, you’ll get a top quality product. Eventually.
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