A couple weeks ago I wrote about my experiences with 1&1 Internet at length, but decided not to post the article as it came off more like a rant. Instead I think it suffices to say that 1&1 is not a respectable company. In my opinion they do not deserve your business, and should not be trusted with any sensitive services. They might not be there to help you when you need it the most.
My latest issue with them resulted in more than a week of technical issues and wasted time. It was only resolved when I moved my domain to a different company. I was further irritated when they billed me for the domain, that had been transferred to another company a month earlier, and forced me to fill in a form and fax it across the continent to be reimbursed.
A word of advice for 1&1 customers trying to setup or change GLUE (nameserver IPs) for their domain. After making changes to your subdomains ns1 and ns2.yourdomain.com, you must go into the settings for yourdomain.com and click “update” to start the update process. Otherwise nothing will happen and your GLUE will not be updated, and sometimes even this doesn’t work. Best of luck.
I’m on the phone with their “technical support” right now as a matter of fact. Their normal answer is “wait 24 hours. it takes time to propagate”… Really.. when I haven’t made any changes? How can a non-change take time to propagate?
You have to ask no less than 4 times in a row to speak to a supervisor, and even then you just get put on hold… I’ll likely never get to someone.
I’m having significant issues, and all I have with them is a DOMAIN NAME!! Not even web hosting, etc.. It won’t let me use my own DNS servers, and their support has no clue why.
What a scam. Avoid at all costs.