This is an update for people trying to use MMS / picture messages on their Telus iPhone. If it still isn’t working you’re not alone. After nearly three months we are without a solution, and worse Big T isn’t even sure of the problem yet.
I posted this information on Howard Forums a week ago:
-The issue has a KIT (known issue ticket) with hundreds of customers attached, this is likely only a very small fraction of those affected.
-Only [some] CDMA –> HSPA accounts are affected, and only iPhones. New accounts appear to be fine.
-Telus has known about the problem since November 20, and Operations has been working with it since.
-Up and ups at Telus have been alerted about the issue and its a ‘priority’.
-They couldn’t figure out what’s wrong, so they had to contact a third-party. Sounds like its Openwave since they control MMS gateway.
And the biggest news is that the KIT promised more information this week. So hopefully tomorrow or early next week we should at least know what the problem is, and hopefully see a fix.
But more than a week has passed and no update is available. I am extremely irritated by how closed Telus has been on this issue. I’ve spoken to more than a dozen reps that, while friendly, have been given absolutely no concrete information about the problem. I want to know what the problem is yesterday and I want a solution now.
I wrote about my experience with the EyeTV in Canada about a year ago. After my praise was concerns that the EPG (Electronic Program Guide), that let’s you schedule recordings and see what’s on, comes with an expiry date. Well for me and other early-adpoters, that date is January 21, 2010.
Look. I’m not one to complain about paying for things. I understand that nothing is free, and someone is paying for services I use even if they don’t cost me anything. But this is 2010 and TV listings are everywhere. I can go to canada.com and get listings for free, or stop at the gas station and grab a TV Guide for free (this is same company that’s making us pay for EPG). Forcing us to fork over $19.95 USD just so we can use the listings in EyeTV is absolutely ridiculous. Its not a huge expense, but the irritation of the whole process just puts me off.
Making the situation worse is that most Canadian cable providers encrypt their digital channels. So even with the listings I can still only watch and record in standard definition. The experience is just dismal in comparison to what’s available in the US (for almost nothing or nothing at all). I won’t be purchasing a subscription. Best wishes for those of you who decide to get one.
If anyone is considering creating Canadian EPG alternative, please contact me and I will provide help and server resources.
I finally got an iPhone and I’m loving it so far. Everything is working swell, except for MMS (picture messaging) with other Telus clients. Its a quirky situation:
- I can’t send MMS to other Telus clients
- I can receive MMS from other Telus clients
- I can send an receive from non-Telus clients (Rogers, Fido, Bell)
I don’t know what’s going on at Telus. They have been very friendly and understanding on the phone, but the data department seems a little brain dead on the issue. Its a “known issue”, but it hasn’t been resolved. They also closed all the tickets related to the problem without a fix. The rep I spoke with today said I should “check from time to time”. That’s not really an acceptable solution, but I have received a credit for %50 off last month and the promise of another if the issue isn’t resolved.
So no progress yet, and my only suggestion would be to email pictures instead at this point. Are you having the same problem?
Also I’ve attached the latest Telus Carrier Update file (5.1) for others who are on the troubleshooting journey….
Telus_ca.ipcc (4.8 KiB, 248 hits)
The world is full habits and quirks, and over time people come to accept all that quirkiness. A lot of the time it seems that acceptance evolves into some sort of dependence. Soon we find ourselves addicted to the way things work. This can be observed in everyday life, but if you’re looking for some proof right now take a look at the reaction to the “New Facebook”. It sounds like a great number of people absolutely hate it. But what is it that people hate?
Continue reading ‘Change is Strange’
The folks at MyBB claim that Beta 4 will be the last release before 1.4 is sent out into the world this weekend. I have mixed feelings about this release. The team has made great progress, squashing countless bugs and refining the interface. There are a few remaining problems that don’t seem to be fixed and likely won’t be. The greatest concerns here are a few cosmetic anomalies that will be a major irritation to administrators and theme developers if left unfixed.
Continue reading ‘Finishing the Themes’