Tag Archive for 'problem'

MMS Problems on Telus iPhone

I finally got an iPhone and I’m loving it so far. Everything is working swell, except for MMS (picture messaging) with other Telus clients. Its a quirky situation:

  • I can’t send MMS to other Telus clients
  • I can receive MMS from other Telus clients
  • I can send an receive from non-Telus clients (Rogers, Fido, Bell)

I don’t know what’s going on at Telus. They have been very friendly and understanding on the phone, but the data department seems a little brain dead on the issue. Its a “known issue”, but it hasn’t been resolved. They also closed all the tickets related to the problem without a fix. The rep I spoke with today said I should “check from time to time”. That’s not really an acceptable solution, but I have received a credit for %50 off last month and the promise of another if the issue isn’t resolved.

So no progress yet, and my only suggestion would be to email pictures instead at this point. Are you having the same problem?

Also I’ve attached the latest Telus Carrier Update file (5.1) for others who are on the troubleshooting journey….

  Telus_ca.ipcc (4.8 KiB, 252 hits)

Push For All Email Accounts on iPhone

Here’s the deal: you can use push email from MobileMe, Yahoo or a Microsoft exchange account. This is kind of limiting, seeing as most of the world doesn’t want to drop $100 on MobileMe (see my older post), doesn’t use Yahoo mail and isn’t a corporate email junkie. The good news is that someone has been thinking about the rest of us and that entity is Google. They are offering a free service called Google Sync, which is essentially a personal Exchange account that you can use with your iPhone and other mobile devices.

I have four email accounts that I want pushed to my iPhone. 1 Gmail, 2 Google Apps, and 1 external account. Since you can only use 1 Exchange account (Google Sync) on your iPhone I had to come up with a crafty solution.

Continue reading ‘Push For All Email Accounts on iPhone’

Gmail IMAP Problems on Snow Leopard

You’ve probably reading this page because you too are experiencing issues with your Gmail + IMAP + Snow Leopard/Mail.app setup. At the time of this post there has been no official word from Apple or Google, but I’ll share with you what I’ve been able to determine myself.

Something in has changed in Snow Leopard that causes problems on some Gmail and Google Apps accounts. I’m not completely sure whats going on behind the scenes, but a problem has arisen where Gmail complains the “Account exceeded bandwidth limits.” This means that too much data has travelled between Mail.app on your Mac and Gmail, and Google automatically cuts your account off to maintain service for other users.

If you’ve already been blocked, don’t worry, you can still get your mail online. The block should be removed within a day. I also changed this setting that seems to have prevented me from getting blocked again. In the menubar, click Mail > Preferences > Accounts > select your account > Advanced and change the “Keep copies of messages for offline viewing” to “All messages, but omit attachments”.

Continue reading ‘Gmail IMAP Problems on Snow Leopard’

ZoomOut on OS X

ZoomOutUPDATE: I’m happy to report that the Zoom + Screen Sharing issue has been resolved in Snow Leopard. The remote Mac will now zoom out when using the normal keyboard commands.

Using the built-in zoom and screen sharing capabilities (or any VNC) together on OS X can be a real pain in the posterior. If you leave your screen zoomed it becomes virtually unusable via screen sharing or VNC. That’s because there is no way to effectively move the cursor (and therefore the screen position) or turn off zoom (since you can’t easily access System Preferences, and the keyboard shortcut isn’t applied to the remote machine).

Continue reading ‘ZoomOut on OS X’

Replacement on Telus: KRZR k1m

My on-contract mobile died the other week and I had to consider my options. I’ve been using a Nokia 6265i with Telus for the past two years. It was pretty good phone, if not way too bulky. Then it started doing strange things. The phone would reboot for no reason, drop calls for no reason and it would forget the theme it was supposed to use. Then it started to take longer to boot up. That problem grew exponentially worse until one day on a trip to the US the phone stopped working completely. Apparently this a common problem with the phone; it just decides to drop dead on a whim.

Telus told me that, because I was already on contract and out-of-warranty, I would have to pay $250 for a “software fix”. I was also welcomed to pay the unsubsidized price (about $350+ for anything from this century) for a new phone, plus a $10 new activation/transfer fee. I understand that Telus is a business and needs to make money, but since I’ve been a customer for several years, and have three lines on my account, I figure they could have offered me something a little nicer. Tough luck.

Continue reading ‘Replacement on Telus: KRZR k1m’