This is an update for people trying to use MMS / picture messages on their Telus iPhone. If it still isn’t working you’re not alone. After nearly three months we are without a solution, and worse Big T isn’t even sure of the problem yet.
I posted this information on Howard Forums a week ago:
-The issue has a KIT (known issue ticket) with hundreds of customers attached, this is likely only a very small fraction of those affected.
-Only [some] CDMA –> HSPA accounts are affected, and only iPhones. New accounts appear to be fine.
-Telus has known about the problem since November 20, and Operations has been working with it since.
-Up and ups at Telus have been alerted about the issue and its a ‘priority’.
-They couldn’t figure out what’s wrong, so they had to contact a third-party. Sounds like its Openwave since they control MMS gateway.
And the biggest news is that the KIT promised more information this week. So hopefully tomorrow or early next week we should at least know what the problem is, and hopefully see a fix.
But more than a week has passed and no update is available. I am extremely irritated by how closed Telus has been on this issue. I’ve spoken to more than a dozen reps that, while friendly, have been given absolutely no concrete information about the problem. I want to know what the problem is yesterday and I want a solution now.
I finally got an iPhone and I’m loving it so far. Everything is working swell, except for MMS (picture messaging) with other Telus clients. Its a quirky situation:
- I can’t send MMS to other Telus clients
- I can receive MMS from other Telus clients
- I can send an receive from non-Telus clients (Rogers, Fido, Bell)
I don’t know what’s going on at Telus. They have been very friendly and understanding on the phone, but the data department seems a little brain dead on the issue. Its a “known issue”, but it hasn’t been resolved. They also closed all the tickets related to the problem without a fix. The rep I spoke with today said I should “check from time to time”. That’s not really an acceptable solution, but I have received a credit for %50 off last month and the promise of another if the issue isn’t resolved.
So no progress yet, and my only suggestion would be to email pictures instead at this point. Are you having the same problem?
Also I’ve attached the latest Telus Carrier Update file (5.1) for others who are on the troubleshooting journey….
Telus_ca.ipcc (4.8 KiB, 248 hits)
My on-contract mobile died the other week and I had to consider my options. I’ve been using a Nokia 6265i with Telus for the past two years. It was pretty good phone, if not way too bulky. Then it started doing strange things. The phone would reboot for no reason, drop calls for no reason and it would forget the theme it was supposed to use. Then it started to take longer to boot up. That problem grew exponentially worse until one day on a trip to the US the phone stopped working completely. Apparently this a common problem with the phone; it just decides to drop dead on a whim.
Telus told me that, because I was already on contract and out-of-warranty, I would have to pay $250 for a “software fix”. I was also welcomed to pay the unsubsidized price (about $350+ for anything from this century) for a new phone, plus a $10 new activation/transfer fee. I understand that Telus is a business and needs to make money, but since I’ve been a customer for several years, and have three lines on my account, I figure they could have offered me something a little nicer. Tough luck.
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